FAQ

Grills are typically in stock and ready to ship. You can expect delivery within 3-5 business days from the time your order is placed.

Your grill ships via R+L Carriers with white-glove service. It arrives on a pallet with protective padding and requires minimal assembly upon delivery.

Yes! We offer 0% interest financing for a 6-month term through Affirm. Simply select Affirm at checkout and complete the quick application.

Shipping costs vary by location. We offer Standard and Guaranteed Delivery options. Enter your address at checkout to see exact shipping rates for your area.

Ranch Series grills include a rotisserie kit standard. For Lodge Series grills, the rotisserie kit is available as a separate purchase. The rotisserie holds up to 80 lbs.

Yes! Both the Lodge Series and Ranch Series are available in built-in versions, designed for permanent installation in outdoor kitchen setups.

Please contact us immediately if you need to cancel. If your order has already shipped, you may return it within 10 days of delivery.

Returns are accepted within 10 days of delivery. Contact us via email or call (800) 838-3701. The grill must be unused and in original packaging. Customer is responsible for return shipping and a 10% restocking fee applies.

Yes. We provide a limited warranty: 3 years for non-electric parts and 1 year for electric components. Register your grill to activate your warranty.